Checkout and Payment Manager Full-time Job

Key Points:

- **Checkout & Payment Manager** position at IKEA in Aotearoa - Provide seamless omnichannel experience for customers - Great benefits and rewards - Permanent role at IKEA Sylvia Park in Auckland

Job Requirements:

- Significant experience in customer payment and/or customer experience operational retail role - Strong analytical and numerical skills - Ability to make quick decisions - Experience in an omnichannel retail environment - Previous experience leading a team - Alignment with IKEA values and passion for home furnishings

Job Responsibilities:

- Lead the Checkout and Payment assignment, strategy implementation, and performance management - Provide exceptional customer service and ensure a rewarding customer experience - Lead, coach, and develop a high-performing customer care team - Utilize customer insights and competitor analysis to enhance the checkout and payment experience - Implement various payment methods and ensure optimal staffing levels at checkouts

Qualifications:

- Experience in a customer payment and/or customer experience operational retail role - Proven track record in driving and measuring business performance - Confidence with digital tools and finding opportunities for digital advancements - Ability to integrate equality, diversity, and inclusion practices within the workplace

Skills:

- Strong analytical and numerical skills - Ability to make quick decisions - Experience in leading a team - Alignment with IKEA values - Coaching and development skills

Benefits:

- 5 weeks of Paid Annual Leave - Parental Leave Pay - 24/7 access to Employee Assistance Program - 15% discount for co-workers - Affordable, nutritious meals and complimentary drinks - Provided co-worker uniform

How to Apply:

Send your resume and cover letter to IKEA@hays.net.nz. Applications close on 10/02/25. For inquiries, email IKEA@hays.net.nz.