Clinical Product Support Coordinator - PSC & HTM Full-time Job

Join Te Whatu Ora at a key time of change

Te Whatu Ora supports flexible and hybrid working for our kaimahi. This is mahi that will improve the health and well-being of everyone in Aotearoa. Join Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive, and people-centered health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it...

Te whiwhinga mahi | The Opportunity

The primary purpose of the Clinical Product Support Coordinator role is to support the National Clinical Product Management service in providing cross-functional collaborative services to both internal and external stakeholders. This role also provides support to the National Clinical Product Management (CPM) service for the evaluation and introduction of medical devices for use within NZ hospital districts. The Clinical Product Support Coordinator also provides support to CPM when the risk of supply disruption has been escalated for CPM to advise, action, or manage to engage with suppliers, distributors, Te Whatu Ora Procurement, and Supply Chain, ensuring that timely and relevant information is available.

Mōu | About you

We are looking for an individual with a proven track record of supporting high-performing teams in executing critical tasks. Your proficiency in desktop applications, administrative tools, and online survey management will be invaluable. You will have outstanding organizational skills, excel in managing multiple concurrent tasks, workflow management, and working independently. You will also bring a high level of confidentiality and have great attention to detail to help support gathering compliance documentation and making sure it meets the standards required.

You work with internal and external stakeholders with ease, collaboratively work across various business units, and thrive in a fast-paced environment. You can adeptly manage multiple priorities, meet deadlines under pressure, and bring with your proficiency in logistics and supply chain.

Additionally, your ability to build influential networks, foster cross-functional relationships, and adapt during times of change will drive your success. If you thrive in environments characterized by transformation and are committed to delivering results, we want you on our team.

Ngā pūkenga me ngā wheako | Skills and experience

• Proven experience with supporting high-performing teams, carrying out a variety of critical tasks
• Needs to draw on relevant longer-term experience specific to the job and work demands, acquired over time - 3-5 years preferably in a health-related setting
• Knowledge/experience of logistics/supply chain
• Knowledge/experience in the use of workflow management tools
• Experience in managing online survey tools and intranet sites
• Proficient in desktop applications, Microsoft Word, Excel, Teams, and other administrative applications
• Secondary school NCEA
• Certificates and/or diploma/s in an area relevant to administration

Ka kawea e koe | You will bring:

Te mahi e tika ana mō te ao hurihuri nei | Work that suits today's ever-changing world. Te Whatu Ora supports flexible and hybrid working for our kaimahi. In roles that don't require an in-person element, we encourage you to 'work from where you are.' We want our national teams to be made up of diverse people from across the motu, just like our health system.

Nau mai, uru mai | Come and join us

When you join us, you become part of transforming the health system. This is a once in a lifetime change that will touch the lives of everyone in Aotearoa and future generations.

Our name, Te Whatu Ora, means 'the weaving of wellness'. Whatu is the combining together of people, resources, organizations, thoughts, and actions for the betterment and well-being of all. Whatu is also a direct reference to the pupil of the eye and the vision required of the new entity and system.

We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori, and ensures greater access, experience, and outcomes for those traditionally not well-served by the system - Māori, Pacific, and Disabled People.

Tō mātou whakahaere ki te tika, te rerekēt