Customer Service Representative Full-time Job

Key points

- **Customer Service Representative role** at The University of Auckland - **Full-time, fixed-term position** with a **salary range of $54,000-$55,000** - **Opportunity for career progression** and **supportive team** - **Flexible working culture** with 37.5-hour weeks - **Excellent staff benefits** including 5 weeks annual leave

Job requirements

- Experience in a **similar environment** - **Great attitude** and **customer service experience** - Ability to work in a **fast-paced, volume-driven environment**

Job responsibilities

- Delivering excellent quality service and assistance to staff and stakeholders - Providing accurate information and documenting service requests - Working within a team spirit and contributing energetically

Qualifications

- Experience in an IT Call Centre, Help Desk, or Customer-facing role - Excellent verbal and written communication skills - Team player with great listening and interpretation skills - Experience with ServiceNow, ServiceCloud, or Maximo is advantageous - Exposure to Office365, Exchange, Active Directory is desirable

Skills

- Strong communication skills - Ability to work under pressure - Customer service experience - IT troubleshooting skills

Benefits

- Flexible employment practices - Competitive salary with five weeks annual leave - Career development programs - Parental leave allowance - Opportunities for discounts on internal and external services

How to apply

Applications must be submitted online by the closing date of 21st March 2025. Please include a cover letter and CV highlighting your relevant skills and experiences. Contact Selina Battista at s.battista@auckland.ac.nz for more information. Please send your resume and cover letter to n.jackson@auckland.ac.nz.