Customer Solutions Manager Full-time Job

Key points

- Competitive salary & amazing benefits - Opportunity to work in a company focused on New Zealand's energy transition - Role as a Customer Solutions Manager in a passionate team environment

Job responsibilities

- Managing the day-to-day operations of the Rockgas customer care team - Overseeing the delivery and performance of customer systems, products, and tools/services - Identifying solutions, implementing changes, and driving enhancements

Qualifications

- Relevant tertiary qualification in a related discipline - Proven experience in technical product ownership or customer experience role - Experience in working with a BPO and their SLA - Experience in leading, developing, and coaching small teams - Previous experience in B2C/retail is advantageous

Skills

- Excellent process and analytical thinking skills - Strong change management and leadership experience - Exceptional relationship management and influencing skills - Strong experience with customer software, systems/tools, and CX analytics

Benefits

- Competitive salary with STI opportunity - Additional leave entitlements - Flexible working arrangements - Free insurances and health checks - Wellness programme with annual wellness grant - Professional development opportunities

How to apply

Send your resume and cover letter to Jacqui.cummack@clarus.co.nz. Contact Jacqui Cummack for a copy of the full job description. Applications close on 10 December 2024. Apply early as applications will be processed before the closing date.