Customer Success Specialist Full-time Job

About Utopia Education

At Utopia Education, we are transforming the Early Childhood Education (ECE) sector by addressing staffing challenges with our app-based platform. We connect ECE centres with qualified, passionate educators for both temporary and permanent roles. Our mission is to empower centres and teachers to create thriving learning environments for children.

About the Role

We’re looking for a motivated Customer Success Specialist to join our dynamic team and help our customers make the most of our innovative solutions. As a Customer Success Specialist, you will play a critical role in ensuring our customers—ECE centres and educators—have a seamless and rewarding experience on our platform.

Key Responsibilities

• Customer Onboarding: Guide ECE centres and educators through the sign-up and onboarding process.
• Relationship Management: Build strong relationships with customers, acting as their go-to resource.
• Proactive Engagement: Regularly check in with customers to ensure they’re achieving their goals.
• Issue Resolution: Address customer inquiries, troubleshoot technical issues, and coordinate with internal teams.
• Education & Support: Deliver training sessions and provide resources to empower users.
• Feedback Collection: Act as the voice of the customer, sharing feedback with the product and development teams.
• Customer Retention: Monitor customer usage and engagement metrics to ensure long-term satisfaction.
• Advocacy: Foster strong connections to encourage customers to become advocates for Utopia Education.

Qualifications

• Previous experience in customer success, account management, or client-facing role.
• Strong interpersonal and communication skills.
• A problem-solving mindset and ability to think proactively.
• Passion for education and understanding of the ECE sector.
• Familiarity with digital platforms or app-based solutions.
• Experience with CRM tools and customer support platforms is a plus.

What We Offer

• Competitive salary and benefits package.
• The opportunity to make a meaningful impact on the ECE sector.
• A supportive and collaborative team culture.
• Professional development opportunities.

How to Apply: If you’re passionate about education and thrive in a customer-focused environment, submit your application, including your resume and a brief cover letter, to careers@utopiaedu.co.nz

At Utopia Education, we celebrate diversity and are committed to creating an inclusive environment for all employees. Apply now to join us in reshaping the future of Early Childhood Education staffing.

Location: Auckland CBD

Contact: Send your resume and cover letter to careers@utopiaedu.co.nz