File Management Support Officer Full-time Job

Company Description

New Zealand Police is dedicated to ensuring the safety and security of all New Zealanders. With a team of over 13,000 staff, we operate 24/7 across land, sea, and air, managing emergency calls and actively working to prevent crime and accidents. Our collaborative approach involves working with iwi, communities, government sectors, and business partners to achieve long-term change.

Job Description: File Management Support Officer

New Zealand Police is currently seeking File Management Support Officers (FMSO) to join the Public Counter team at Counties Manukau Police Station. This role offers an exciting opportunity to contribute to keeping New Zealanders safe. As a FMSO, you will be responsible for providing efficient and effective service to the public, handling inquiries, managing exhibits, and supporting Police staff with various tasks.

Role Responsibilities

• Dealing with challenging circumstances in a customer service environment
• Accurately recording and assessing information from the public
• Reviewing incident reports and providing feedback
• Managing information and coordinating with regional teams

Skills and Qualifications

The ideal candidate for this role should possess:

• Sound computer skills and ability to learn new systems
• Strong work ethic and ability to work under pressure
• Excellent communication and problem-solving skills
• Commitment to confidentiality and attention to detail

Shift Work Details

The position involves shift work, operating on a six on four off roster which includes early, late, and night shifts. The role offers up to 15% shift incentive, professional development opportunities, and excellent career progression within the New Zealand Police organization.

What We Offer

• Full training and flexible hours
• Shift incentives and generous leave benefits
• Professional development and career advancement opportunities
• Option to join New Zealand Police Association with various benefits

About New Zealand Police

New Zealand Police is committed to preventing crime and enhancing community safety. Our organization values diversity, inclusivity, and continuous development of our employees. We offer real, tangible work that directly benefits our communities and provide career path opportunities for professional growth.

How to Apply

If you are interested in this role and believe you meet the qualifications, apply now by sending your resume and cover letter to suzanne.bell@police.govt.nz. For more information about the recruitment process and requirements, visit New Zealand Police Careers.