Front Office Manager Full-time Job

Key points:

- Front of house duties - Ensuring superb customer service experience - Managing guest requests and complaints - Responsible for accounts and guest billing processes - Overseeing Front Office and Housekeeping operations - Managing Room Rates, Availability, and Online Booking Agents - Administration and Accounts Receivable duties - Controlling costs & wages - General office duties and reception area management - Supervising reservation processes - Administering petty cash system - Ensuring fire safety procedures are followed - Ability to train and mentor staff - Managing housekeeping schedules and ordering supplies - Acting as hotel manager in the absence of General Manager

Job requirements:

- Previous experience in a similar role - Excellent customer service skills - Strong communication and problem-solving abilities - Attention to detail - Ability to multitask and prioritize tasks

Job responsibilities:

- Front of house duties - Managing guest requests and complaints - Overseeing operations and service standards - Managing accounts and billing processes - Administration and Accounts Receivable tasks - Controlling costs and wages - Supervising reservation processes - Administering petty cash system - Ensuring fire safety procedures are followed - Training and mentoring staff - Managing housekeeping schedules and supplies - Acting as hotel manager when needed

Qualifications:

- Relevant degree or certification in Hospitality Management

Skills:

- Customer service skills - Communication skills - Problem-solving skills - Attention to detail - Organizational skills

Benefits:

- Competitive salary - Opportunities for growth and development - Positive work environment

How to apply:

To apply, please submit your CV along with a cover letter explaining why you are the ideal candidate for this role to vicky@tesnz.nz. We look forward to welcoming the next exceptional member of our team! Location: Newmarket. Send your resume and cover letter to vicky@tesnz.nz.