Manager Customer Experience Full-time Job

Key points:

• Senior leadership opportunity in the energy sector
• Competitive remuneration, STI opportunity, additional leave & insurances
• Interesting & challenging work with great career and development opportunities

Job requirements:

• Extensive experience in senior leadership roles in customer and/or business development
• Proven track record of driving successful customer strategies and delivering tangible results
• Experience in managing an outsource partner

Job responsibilities:

• Drive the development, delivery, and enhancement of the end-to-end customer experience strategy
• Ensure high-quality service at each touchpoint of the customer journey
• Grow the B2C channel and optimize financial return and customer growth

Qualifications:

• Demonstrated strong business acumen and commercial judgement
• Excellent analytical and strategic thinking skills

Skills:

• Outstanding people leadership and coaching skills
• Exceptional relationship management and influencing skills
• Strong organizational skills and ability to handle complexity

Benefits:

• Competitive salary and STI opportunity
• Additional leave entitlements
• Flexible working arrangements
• Free insurances and health checks
• Professional development support

How to apply:

Send your resume and cover letter to Jacqui.cummack@clarus.co.nz