Senior Service Desk Analyst Contract Job

Join Our Team at Health New Zealand

About Health New Zealand

Health New Zealand – Te Whatu Ora manages all health services in the country, overseeing hospital and specialist services as well as primary and community care. The organization plays a vital role in planning and delivering healthcare services consistently nationwide.

About the Data & Digital Team

The Data & Digital team at Health New Zealand is at the forefront of transforming the health sector. They are dedicated to supporting the northern region of Te Whatu Ora and the national health system. The team manages all IT infrastructure and applications essential for the daily operations of healthcare professionals across New Zealand.

Opportunity as a Senior Service Desk Analyst

As a Senior Service Desk Analyst, you will be responsible for mentoring and coaching Service Desk Analysts, serving as a technical example for the team. This fixed-term opportunity until March 2025 offers a chance to work closely with stakeholders to resolve client queries and identify training opportunities for service improvement.

Skills & Experience Required

• 2+ years of experience in an enterprise IT Service Desk (Healthcare preferred)
• Experience with ITSM ticket logging tools
• ITIL Foundations certification preferred
• Experience in handling Major incidents
• Knowledge of Cherwell and ITIL Frameworks is beneficial

What You Can Expect

Working in the healthcare sector is rewarding, and at Health New Zealand, you will be part of a team dedicated to delivering professional and efficient services. The organization offers ongoing personal and professional development opportunities, a supportive team environment, and a focus on well-being with dedicated events.

How to Apply

If you are interested in joining our team, please submit your resume and cover letter online via the provided link. Only candidates eligible to work in New Zealand will be considered. For further details, including the position description, contact the recruitment team at vacancies@healthalliance.co.nz.

Applications Close: Wednesday 3 April 2024

Location: Auckland CBD

Contact: vacancies@healthalliance.co.nz