Service Operations Specialist Full-time Job

About Us

Ford is a global family company dedicated to building a better world where individuals have the freedom to move and pursue their dreams. As the world evolves, Ford continues to adapt and lead change by focusing on services, experiences, and software that empower the freedom of movement for current and future generations. The company believes in creating a world with fewer obstacles and limits, where people can build better lives and chase their aspirations. Ford has a rich legacy of providing tools, innovating opportunities, and earning trust to shape a brighter future for all.

The Opportunity

Ford New Zealand is looking for a motivated Service Specialist with at least 3-4 years of experience in the mechanical trade sector and a mechanical trade qualification. The ideal candidate should possess knowledge of the dealer network, demonstrate initiative, independence, and a results-driven approach. Previous Dealer/field experience would be advantageous.

In this role, key responsibilities include:

• Delivering and launching all CCRG approved Recalls applicable to NZ.
• Planning and coordinating Essential Special Service Tools for dealers by OKTB for new vehicle programs.
• Driving the Loan Tool Program.
• Creating and publishing all service-related Dealer bulletins onto FMC Dealer.
• Acting as the single point of contact for all NZ Stop Ships in accordance with FoA Import Quality team direction.
• Coordinating all local repair Exchange Programs with local or Australian suppliers.
• Administering Servis2 access requests for Dealer and Corporate requests.
• Attending and supporting New Model Launches as required.
• Reviewing/approving/redirecting requests for extensions to Rental Vehicles resulting from Roadside Assist Program.
• Raising & reviewing Warranty Labour Rate requests from NZ Dealers.
• Providing Servis2 support for Dealers regarding damaged/written off Warranty Alerts.
• Supporting/driving technical requests for reducing warranty spend through exchange programs.
• Preparing a monthly EDSR report highlighting concerns raised by Dealers.

Equal Opportunity

Ford New Zealand is committed to fostering an inclusive work environment where individuals of all backgrounds feel valued, included, and supported. The company encourages applications from candidates of diverse gender identities, cultural backgrounds, sexual orientations, disabilities, and ages. If you require any accommodations for the interview process, please contact Candice Watson at cwats101@ford.com.

Apply Now

If you are ready to join the Ford family and contribute to shaping the future of mobility, please send your resume and cover letter to cwats101@ford.com. Only shortlisted candidates will be contacted due to the high volume of applications.