Complaints Assessor- Aged Care Full-time Job

Key points:

- Full-time & permanent positions - Location: Auckland CBD or Wellington CBD - Opportunity to join the HDC Complaints Assessment Team - Work closely with the Aged Care Team - Applications close on 13 March 2025

Job requirements:

- Excellent writing skills - Exceptional phone skills and empathetic manner - Resilience to difficult subject matter - Ability to identify and solve problems - Enthusiasm for the health and disability sector - Tertiary qualification in health, disability, or law - At least two years of relevant work experience

Job responsibilities:

- Analyze and present new complaints - Draft letters and review responses - Engage with consumers and providers - Resolve complaints suitable for early resolution - Refer complaints for further investigation

Qualifications:

- Tertiary qualification in health, disability, or law - At least two years of relevant work experience

Skills:

- Excellent writing skills - Exceptional phone skills - Ability to identify and solve problems - Resilience to difficult subject matter - Enthusiasm for the health and disability sector

Benefits:

- Be part of a skilled and passionate team - Full-time & permanent positions - Location: Auckland CBD or Wellington CBD

How to apply:

- Complete the online HDC application form - Submit applications via the provided button - Applications close on 13 March 2025 - Send resume and cover letter to recruitment@hdc.org.nz