Consultant - Assisted Technology Full-time Job

Job Opportunity: Principal Advisor Assisted Technology, Digital Channels

Overview

Are you looking for a role where you can lead the transformation of traditional systems into cutting-edge digital landscapes? Our client in New Zealand is searching for a Principal Advisor Assisted Technology, Digital Channels to spearhead modern technology solutions that enhance digital workflow systems for New Zealanders.

Key Responsibilities

• Lead the advancement of digital workflow systems with a focus on contact center, omnichannel practices, and consumer engagement technologies.
• Utilize expertise in CRM systems, particularly Salesforce, to drive operational excellence.
• Effectively manage stakeholders to ensure seamless collaboration and project success.
• Apply experience in the government sector to navigate complex challenges and deliver impactful solutions.
• Thrive in a fast-paced environment, meeting tight deadlines while maintaining composure under pressure.
• Leverage familiarity with PaaS platforms like AWS, Azure, or MuleSoft to drive technological innovation.

Requirements

• Proven expertise in contact center and omnichannel practices.
• Experience with omnichannel customer engagement/contact center software systems and processes, ideally Genesys and NICE.
• Proficiency in CRM systems, specifically Salesforce.
• Strong stakeholder management skills.
• Experience in the government sector.
• Ability to excel under pressure and manage competing priorities.
• Familiarity with PaaS platforms such as AWS, Azure, or MuleSoft.

Join Us

If you are passionate about making a tangible impact on the lives of New Zealanders and contributing to the country's digital transformation journey, this opportunity is perfect for you. Please note that this position is only open to candidates based in New Zealand with valid working rights. Only applicants with relevant experience will be contacted.

Apply Now

If you are ready to take on this exciting challenge, send your resume and cover letter to lyaz.dmello@taska.co.nz. Don't miss out on this chance to be at the forefront of digital innovation in Christchurch Central, New Zealand.