Customer Experience Representative - Correspondence Full-time Job

Key points

- Customer Experience Representative role in Auckland CBD
- Opportunity to be the face of the business and provide exceptional customer service
- Responsible for handling inbound customer service requests for Smart and SuperLife
- Requires recent experience in customer service in the financial services industry
- Strong attention to detail, excellent communication skills, and ability to build rapport
- Apply with cover letter and resume to recruitment@nzx.com

Job requirements

Qualifications

- Recent experience in customer service or contact centre roles in the financial services industry
- Experience in funds management sector advantageous
- Relevant tertiary qualification preferred

Job responsibilities

- Respond to inbound customer service requests promptly and efficiently
- Deliver first-class customer experience with high integrity
- Manage or escalate complaints for the best outcome
- Identify and assist in the development of service enhancements
- Build positive relationships with internal and external customers

Skills

- Passion for outstanding customer experience
- Ability to have difficult conversations professionally
- Good numerical and computer skills, particularly in Microsoft Excel
- Highly organized with strong attention to detail
- Excellent communication skills and ability to build rapport

Benefits

- Outstanding Auckland CBD location with flexible working arrangements
- Opportunity to work with NZX, New Zealand's Exchange
- Evolving environment open to new ideas and challenges

How to apply

- Send your resume and cover letter to recruitment@nzx.com
- Specify in your cover letter the role you are interested in
- Applications reviewed as received
- For position description, contact recruitment@nzx.com