Customer Service Specialist Full-time Job

Key points:

- **Work from home anywhere in New Zealand** - **Dynamic, fast-paced, inbound call centre role** - **Great support, culture and career opportunities** - **Customer Service Specialist position at Geeks2U** - **Australia's leading provider of on-site computer repairs** - **Hybrid in-office and at-home team** - **Rostered Hours Monday to Friday between 10am and 9pm (NZT)** - **Initial training required during business hours (AEDT)**

Job requirements:

- Home office requirements for working from home exclusively - Must meet technical requirements for at-home agents - Ability to work rotating roster of 40 hours per week

Job responsibilities:

- Answering inbound calls from customers - Scheduling appointments with technicians - Providing efficient customer service - Resolving customer concerns and queries

Qualifications:

- Experience in call center or sales roles preferred - Ability to work independently with minimal direction

Skills:

- Curiosity and motivation for learning - Fast and high-quality problem-solving skills - Ability to manage competing priorities - Strong team player and comfortable working solo

Benefits:

- Tight-knit team culture with great support - Opportunity for career growth and development - Hybrid work environment with in-office and at-home team

How to apply:

- Send resume and cover letter to resumes@geeks2u.com.au - Quote "Full-time CSS" in the subject line - Avoid long, generic cover letters and highlight why you would be a good fit