Customer Experience Representative - Customer Experience Full-time Job

About the Company

New Zealand's Exchange, NZX, is dedicated to working closely with customers and stakeholders to foster market growth that contributes to the prosperity of New Zealanders and businesses. Their commitment to integrity and innovation drives them to excel in a unique and evolving market environment.

Your Opportunity as a Customer Experience Representative

As the Customer Experience Representative at NZX, you will play a vital role in delivering exceptional customer service. Your responsibilities will include responding to customer inquiries, managing complaints, and identifying opportunities for service enhancements. To succeed in this role, you should have experience in customer service within the financial services industry, strong communication skills, and a passion for providing outstanding customer experiences.

Key Responsibilities

• Respond to customer service requests promptly and efficiently.
• Handle all customer interactions with respect and integrity.
• Identify, manage, and escalate complaints effectively.
• Assist in the development of service enhancements.
• Build positive relationships with internal and external customers.

Qualifications and Skills Required

To excel in this role, you should have:

• Recent experience in customer service, particularly in the financial services industry.
• Experience in funds management would be beneficial.
• A relevant tertiary qualification is preferable.
• A passion for providing outstanding customer service.
• Strong numerical and computer skills, including Microsoft Excel.
• Excellent attention to detail and time management.
• High energy levels and a positive attitude towards work.
• Exceptional communication and rapport-building skills.

Application Details

This full-time Customer Experience Representative role is based in Auckland CBD. If you believe you have what it takes to excel in this position, send your cover letter and resume to recruitment@nzx.com. Applications for this role close on April 2nd, 2024. For more details, you can request the position description from the provided email address.