Customer Experience Specialist Full-time Job
Apr 30th, 2024 at 17:07 Marketing & Communication Auckland CBD 22 views Reference: 4372Job Details
Optimizing Customer Experience Specialist Job Description
About the Role
Our client, a well-known New Zealand organization with strong global connections, is in search of a Customer Experience Specialist to join their team. This company places a significant emphasis on sustainability, people values, and customer-centricity across all touchpoints, including stores, support, and services.
Responsibilities
- Executing the CX strategy and customer intimacy program
- Engaging with the network to enhance customer experiences
- Managing the 5 Star Hospitality program
- Overseeing the Voice of Customer program
- Collaborating with digital specialists for digital experiences
- Facilitating the customer voice through research and design workshops
- Developing and reporting on Customer Experience metrics
- Identifying opportunities for CX improvements
Requirements
- 5+ years of experience in marketing, communications, or CX
- Knowledge of customer experience and its impact on business success
- Experience in customer experience or communications programs
- Understanding of human-centered design
- Strong project management skills
- Excellent communication and presentation abilities
- Familiarity with digital components of CX
- Customer research and interviewing expertise
- Team player with a focus on delivery
- Tertiary qualification in Marketing, Communications, or related field
How to Apply
If you have the required skills and experience and are eligible to work in New Zealand, apply now or contact Verity Bliss at verity.bliss@beyond.co.nz with your resume and cover letter. Ref: 127587
About Beyond Recruitment
Beyond Recruitment specializes in CX, Sales, Marketing & Communications roles, connecting talented individuals with exciting opportunities. Visit www.beyond.co.nz for more job listings and information.
Contact Information
For more information, you can reach out to Verity Bliss at 021 196 4296 or via email at verity.bliss@beyond.co.nz. The location for this role is in Auckland CBD.
