Customer Service Administrator Full-time Job

About the Opportunity

A well-established training provider in Henderson, Auckland, with over 20 years of industry experience is looking for a Part-time Customer Services Administrator. This role offers a chance to work in a positive environment where values like respect, honesty, and reliability are highly regarded. The position involves interacting with customers, supporting sales, and assisting instructors. The flexible hours make it ideal for school parents as they align with school drop-off and pickup times, with school holidays off.

Role Description

The Customer Services Administrator will be responsible for maintaining a safe and positive training environment. Tasks include booking training sessions, handling sales inquiries, answering phones, and ensuring site cleanliness. Strong customer service skills and a proactive attitude are essential for this role.

Responsibilities

• Provide on-site assistance for walk-in sales inquiries and support health and safety protocols.
• Respond promptly to client inquiries via email and phone.
• Administer course materials and invoice training courses.
• Greet clients, facilitate induction procedures, and maintain site cleanliness.
• Utilize customized systems for booking training and following up on sales leads.

Background & Qualifications

The ideal candidate will have:

• Prior experience in a customer service role.
• Strong command of English and proficient typing skills.
• A full New Zealand driver's license and eligibility to work in the country.
• Experience with Xero for payment processing.
• Proficiency in Microsoft Office applications.

About the Company

The company focuses on delivering high-quality training in machinery and has a niche market in Health and Safety. They prioritize offering exceptional service to their customers and provide a supportive team environment for employees.

What They Offer

• Respectful and positive workplace culture.
• Opportunities for personal and professional development.
• Competitive remuneration and benefits.
• Social club participation.

How to Apply

If you are interested in this role, apply via the provided link. For specific inquiries, reach out to enquiries@twoticks.co.nz. The position offers $25 - $27 per hour for 20 hours per week. Send your resume and cover letter to the provided email address.

Location & Benefits

Location: Henderson, Auckland

Benefit: $25 – $27 per hour, 20 hours per week