Payment Solutions Specialist Full-time Job

Mercury Payment Solutions Team - Fixed Term Contract Opportunity

Overview

Mercury, a prominent New Zealand organization in the energy and telecommunications sector, is currently seeking a dedicated individual to join their Payment Solutions team on a fixed-term contract until 31st December 2024. The position offers flexibility to work from Auckland, Tauranga, Hamilton, or Oamaru, with a focus on providing holistic solutions for customers facing challenges with their power bills.

Responsibilities

As part of the Payment Solutions team, the successful candidate will be responsible for handling inbound and outbound calls with residential customers in arrears. The role involves negotiating payment solutions, adhering to Mercury's guidelines and business rules, and ensuring prompt responses to all customer calls and correspondence. The key focus is on achieving debt reduction while maintaining a customer-centric approach.

Requirements

The ideal candidate will have prior experience in customer service or engagement, familiarity with industry regulations such as the Electricity Code of Practice, and proficiency in tools like GTV/SAP, Excel, Outlook, and Word. While previous debt collection experience is beneficial, a willingness to adapt to Mercury's Payment Solutions mindset and a genuine desire to help customers are essential qualities for this role.

Benefits

Mercury offers a diverse and inclusive work environment where individual talents are recognized and encouraged. Employees have access to career development opportunities, flexible working arrangements, and a range of benefits outlined on the company's Career Page. Fresh fruit deliveries, a commitment to learning and growth, and a supportive team culture are some of the highlights of working at Mercury.

Application Process

If you believe you have the skills and mindset to contribute to Mercury's Payment Solutions team, submit your resume and cover letter to recruitment@mercury.co.nz. The deadline for applications is Friday, 7th June 2024. For further details on the role and responsibilities, refer to the full position description available on Mercury's careers website.

Join the Mercury Team

Mercury values diversity and encourages candidates with varying backgrounds and capabilities to apply for roles that align with their skills and interests. The organization is committed to providing support and accessibility accommodations during the application process. If you are passionate about making a difference in the energy sector and helping customers navigate financial challenges, consider joining the Mercury team.

Location: Newmarket Auckland

Contact: recruitment@mercury.co.nz