Customer Service Representative Full-time Job

Key points:

- Opportunities for ongoing development and career progression - Make a difference in the lives of customers - Enjoy unique benefits to help live well at work and home - AIA is creating a healthier, more sustainable future for everyone

Job responsibilities:

- Receiving inbound calls and building effective relationships with stakeholders - Navigating IT systems - Providing clear information and processing requests - Identifying process improvement opportunities - Creating customer loyalty through outstanding experience

Qualifications:

- Previous experience in a contact center (preferred) - Proven customer service and relationship building skills - Positive attitude and empathy towards customers - Ability to learn new systems and complex information - Interest and/or knowledge in technology, digital, health & wellbeing

Benefits:

- Opportunities for internal mobility and growth - Competitive employee benefits including insurances and Employee Share Purchase Scheme - Membership to AIA Vitality wellbeing program with discounts and rewards - Supportive and inclusive workplace - Flexible working arrangements

How to apply:

Send your resume and cover letter to nz.talentacquisition@aia.com.