Customer Success Team Leader Full-time Job

Key points:

- Customer Success Team Leader position in New Zealand - Leading role in overseeing and improving customer journey - Reporting to VOC Manager - 4+ years of relevant experience required - Proficiency in customer experience tools and software

Job requirements:

- 4+ years of relevant experience in Telecommunication, Consumer Electronics, or FMCG industry - Degree qualified preferable - Proficiency in using customer experience tools and software - High energy, proactive, and resilient - Passion for technology - Problem-solving skills - Excellent communication skills

Job responsibilities:

- Support customers with escalations within company guidelines & KPI’s - Develop specialized knowledge to enhance customer experience - Monitor work volumes and report new issues - Process escalated issues from other departments - Maintain contact with customers to reach resolutions - Lead meetings and provide guidance to the team - Ensure compliance with Health and Safety regulations

Qualifications:

- 4+ years of relevant experience - Degree qualified preferable

Skills:

- Proficiency in using customer experience tools and software - High energy and proactive - Passion for technology - Problem-solving skills - Excellent communication skills

How to apply:

Send your resume and cover letter to recruitment@phoneplus.co.nz. Apply today if you believe you are the ideal candidate for this dynamic team. Location: Northcote.