Customer Success Team Leader Full-time Job

Key points

- Customer Success Team leader position - Global company based in New Zealand - Oversee and improve customer journey - Direct reports from VOC Team - Support customers with escalations - Daily reporting and analysis on VOC cases

Job requirements

- 4+ years of relevant experience - Experience in Telecommunication, Consumer Electronics, or FMCG industry - Proficiency in customer experience tools and software - Degree qualified preferred

Job responsibilities

- Support customers via various channels with escalations - Develop and maintain specialized knowledge for high-quality service - Monitor work volumes and report issues for improvement - Process escalated issues from various departments - Maintain continuous contact with customers - Lead meetings to obtain work group perspective - Provide positive and constructive feedback - Manage flow of information for prompt issue resolution

Qualifications

- 4+ years of relevant experience - Experience in Telecommunication, Consumer Electronics, or FMCG industry - Degree qualified preferred

Skills

- Proficiency in using customer experience tools and software - Intellectually curious - High energy and proactive - Resilient and able to bounce back quickly - Passion for technology - Adaptability - Problem-solving skills - Excellent communication skills

Benefits

- Not mentioned in the job description

How to apply

- Send resume and cover letter to recruitment@phoneplus.co.nz or Reema.kaur@phoneplus.co.nz - Location: Northcote