Front Office Manager Full-time Job

Key points:

- Front Office Manager position at SOHO Hotel in Mount Roskill - Focus on daily operations of front office department and guest services - Passion for delivering excellent customer service and creating unique guest experiences - Strong interpersonal skills and ability to work well in a team environment - Minimum 3 years experience in reservations or front office management role

Job requirements:

- Minimum of 3 years in a reservations or front office management role - Strong admin skills and ability to problem-solve - Knowledge of hotel PMS and POS systems - Study qualification achieved in Hospitality

Job responsibilities:

- Deliver excellent customer service and lead by example - Ensure effective day to day operation of reservation systems - Plan rosters and schedules as per business requirements - Have good understanding of property location, attractions, and events - Ensure front office staff are knowledgeable about hotel services and promotions - Work closely with HOD’s and develop strong communication - Manage, monitor, and analyze feedback - Ensure compliance with Health & Safety obligations and service standards

Qualifications:

- Study qualification achieved in Hospitality

Skills:

- Strong interpersonal skills - Excellent organizational and time management skills - Flexibility and responsiveness

How to apply:

- Send your resume and cover letter to hr@capstonehotels.co.nz