Helpdesk Support Analyst Full-time Job

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Auckland City BMW, Auckland MINI Garage, and East Auckland BMW are seeking an experienced Helpdesk Support Analyst to join our team. As New Zealand's most successful BMW and MINI Dealers, we offer a great remuneration package, a supportive team environment, and career progression opportunities.

Job Responsibilities:

• Monitor and manage requests via Service Desk or incoming calls
• Provide technical support for all IT systems
• Perform remote troubleshooting and diagnostic techniques
• Manage user access to IT systems and provision user equipment
• Continually assess, improve, and evolve IT systems

Required Skills:

• Relevant IT qualifications
• Detailed knowledge of Microsoft products and operating systems
• Previous experience in a Helpdesk support role
• Exceptional customer service skills
• Computer networking fundamentals and ITIL foundation knowledge
• Strong communication and prioritization skills
• Ability to work with a wide range of stakeholders
• Proven ability to work remotely and independently
• Basic understanding of telecommunication technology

As a company focused on providing the best customer experience, we are looking for top candidates. We offer an excellent salary, beautiful offices in Newmarket, a friendly work environment, career progression opportunities, and an Employee Assistance Program.

If you believe you are the right fit for this role, please send your covering letter and CV to careers@aucklandcitybmw.com. Applications will be treated with the strictest confidence. Applicants must have NZ residency or a valid NZ work visa.

Location: Newmarket, Auckland

Contact: careers@aucklandcitybmw.com

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