IT Service Desk Analyst Full-time Job

Key points:

• Day of Birthday leave every year
• Career growth opportunities
• A multi-award-winning company with over 100 years of history and experience
• Supportive work environment

Job requirements:

• 1-year experience as a service desk analyst or superuser in a previous role
• Experience learning and supporting internal business applications
• Excellent verbal and written communication skills
• Strong, organized, and methodical approach with a customer focus
• Knowledge of PCs, mobile devices, Microsoft applications, and operating systems
• Must be eligible to work in New Zealand and have Permanent Residency

Job responsibilities:

• Resolve technical issues involving PCs, mobile devices, cloud, and internal business applications
• Provide application support via phone, email, and remote desktop
• Handle level 1 and level 2 support and own issues from start to finish
• Record call details in the Help Desk system
• Collaborate with the IT Team and suppliers to resolve complex problems
• Conduct software testing, troubleshoot PCs/networks, and perform administrative tasks
• Maintain knowledge of computer and network systems, including internal business applications and cloud services

Qualifications:

Must be eligible to work in New Zealand and have Permanent Residency

Skills:

• Excellent communication and customer service skills
• Friendly, hardworking, positive, and analytical problem-solver
• Able to maintain confidentiality of resources and information

Benefits:

• Birthday Leave
• Access to wellbeing program Groov
• Corporate discounts
• Mentoring, support & growth in a team led by industry experts
• Career growth opportunities through upskilling and training
• Being part of a multi-award-winning company with a long history

How to apply:

If you are interested, please send your resume and cover letter to careers@barfoot.co.nz