JLR Service Advisor Full-time Job

About Archibald & Shorter North Shore

Located in Wairau Valley, Archibald & Shorter North Shore is the premier destination for Jaguar, Land Rover, Volvo, and Polestar vehicles on the North Shore. As part of The Giltrap Group, a renowned New Zealand company, we pride ourselves on our outstanding culture and commitment to ongoing personal development.

About the Role

We are currently looking for a dedicated individual with a passion for vehicles to join our team. This role is essential for maintaining smooth operations and ensuring high levels of customer satisfaction. As part of a small and close-knit team, you will report directly to the Service Manager and play a crucial role in the success of our Service Department.

Responsibilities

• Welcome customers and schedule service appointments
• Document vehicle issues and communicate with technicians
• Provide cost estimates and explain repair recommendations to customers
• Keep customers informed about service progress and handle payments
• Maintain accurate service records and address customer inquiries
• Collaborate with the service team to ensure efficient workflow

Requirements

• Passion for customer service and the automotive industry
• Strong communication skills and proficiency in English
• Ability to follow procedures and establish cooperative relationships
• Detail-oriented with a focus on accuracy
• Experience with Dealer Pro or similar Dealer Management System is a plus
• Valid driver's license with a clean driving record

How to Apply

If you are interested in joining our award-winning team, please click the button below or email your resume and cover letter to portia.leet@archibaldandshorter.co.nz. Even if you may not meet all the requirements, we still encourage you to apply!

Location: Wairau Valley, Auckland

Don't miss this opportunity to be part of a dynamic team dedicated to excellence in the automotive industry!