Recovery Partner - Remote Claims Unit Full-time Job

Join ACC as a Recovery Partner: Make a Real Difference

Key Responsibilities and Duties

As a Recovery Partner at ACC, your role will involve partnering with clients who require one-on-one support due to their intensive needs. You will work closely with clients to help them achieve the best possible outcomes, whether through rehabilitation, goal setting, or planning for their future needs. Your responsibilities will include investigating information to facilitate funding for treatment outcomes and rehabilitation, managing the claim process, and liaising with service providers and clients. Your strong communication skills, quick learning ability, and time management expertise will be crucial in this role.

Qualifications and Experience

Ideally, you have experience working as a case manager or have worked with vulnerable clients. Your ability to build meaningful relationships with clients and their whanau, support individuals and providers holistically, and effectively communicate by phone or email will set you up for success in this role. You should possess strong organizational skills, professional judgment, and computer literacy. Previous experience in case management would be advantageous.

Salary and Benefits

The indicative starting salary for the Recovery Partner role at ACC is around $77,502, with an additional 9% superannuation contribution. This brings the total starting package to approximately $84,477. ACC offers career development opportunities, regular conversations with leaders, on-the-job skill development, a supportive team environment, flexible working options, and the chance to pursue your passions within the organization.

Important Skills and Attributes

• Strong team player
• Excellent organizational skills
• Professional judgment
• Computer literate
• Personal resilience
• Ability to build rapport and trust
• Effective communication and negotiation skills
• Previous experience in case management (advantageous)

About ACC

ACC is committed to improving lives every day by putting customers first, showing them manaakitanga, and supporting their well-being. The organization aims to provide freedom to all individuals in Aotearoa, ensuring that support is readily available when needed. ACC values diversity and inclusivity, welcoming candidates from all backgrounds. If you are interested in joining the ACC team as a Recovery Partner, submit your application through the Career Website by Sunday, 14 April 2024. For more information, contact vicki.jeffries@acc.co.nz.