Sales & Customer Experience Manager Full-time Job

About IKEA

Join the IKEA team at Sylvia Park, New Zealand, where work is more than just a job. IKEA values shape a unique culture driven by togetherness, cost-consciousness, improvement, and simplicity. By living these values, we aim to create a better everyday life for all New Zealanders. At IKEA, we stand for equality, diversity, inclusion, health, and wellbeing for both our people and the planet.

Why You'll Love Working With Us

As the Sales & Customer Experience Manager at IKEA Sylvia Park, you will have the opportunity to lead and inspire a team dedicated to providing an exceptional omnichannel shopping experience and ensuring customer satisfaction is always a top priority. We are constantly striving to find better ways to do things and bring out the best in ourselves and others.

Why We'll Love You

If you are an experienced senior leader with a passion for home furnishings and a drive for extraordinary growth, you might be the perfect fit for this role. You should have a solid commercial background and the ability to optimize the customer journey to enhance customer satisfaction and business growth. Your strategic mindset and ability to lead through people will be key in influencing stakeholders and driving commercial success in the New Zealand market.

Job Requirements

• Minimum 5 years of experience as a Sales Manager or in a similar role in a large retail business
• Proven track record in developing and implementing commercial strategies to maximize sales and profitability in an omnichannel retail setting
• Experience in setting and achieving financial goals, managing KPIs, and controlling costs
• Demonstrated ability to foster a customer-first culture and mindset while utilizing consumer insights to enhance customer satisfaction
• Skills in analyzing market potential, collaborating with stakeholders, and ensuring local relevance across all sales channels
• Ability to coach, develop, and build high-performing teams aligned with business objectives
• Cultural competency and experience in integrating diversity, equality, and inclusion practices within an organization

Additional Information

This is a permanent, full-time position located in Mount Wellington, Auckland. For recruitment inquiries, please contact Gemma Bonnici at gemma.bonnici@ingka.ikea.com. To apply, send your resume and cover letter to the same email address or apply directly via the job advertisements.