Senior Support Engineer Full-time Job

Optimized Senior Support Engineer Job Description

Lead, Mentor, and Innovate with Ricoh as a Senior Support Engineer!

Ricoh New Zealand is looking for an experienced Senior Support Engineer (L3) to lead the Managed Delivery Team (MDT) at our Auckland CBD office. In this role, you will be instrumental in guiding the future of our IT support services, mentoring junior engineers, resolving complex incidents, and bridging the gap between teams.

About You

If you are passionate about leadership, problem-solving, and making a real difference in the IT industry, this position is perfect for you. You should have 2-3 years of experience in infrastructure support, excellent communication skills, and a strong technical background in networking and Microsoft products.

Key Skills You Will Possess

• Communication Skills: Ability to communicate effectively with clients and team members.
• Customer Service: Provide high-level customer service to ensure satisfaction.
• Technical Proficiency: Advanced knowledge of systems, software, and hardware.
• Motivation and Drive: Maintain enthusiasm to achieve objectives.
• Client Understanding: Tailor solutions to meet clients' needs.

About Us

At Ricoh, we invest in our employees and offer a supportive learning environment where you can shape your career. We provide access to learning resources, on-the-job training, and a hybrid workplace environment.

Join the Ricoh Team Today!

If you are ready to imagine change and be part of a dynamic team, send your resume and cover letter to kbellerby@ricoh.co.nz or contact Katherine Bellerby, People & Culture Manager, to discuss any access needs you may have.

Ricoh is an equal opportunities employer that values diversity and inclusivity in the workplace.