Senior Technical Support Specialist Full-time Job

Senior Technical Support Specialist in Auckland

Job Description:

Permanent opportunity for a Senior Technical Support Specialist based in Auckland. The role involves optimizing IT operations and driving efficiency and user satisfaction within the organization.

Responsibilities:

- Providing Level 1 Support for issues not allocated to vendors - Performing IT administration tasks such as onboarding and offboarding users, User Access Management, Laptop administration, IT Asset Management, Office hardware management, and Backup management - Managing the Technology support inbox and Jira Service Management queue - Conducting regular incident and request review sessions for prioritization and oversight

Skills Needed:

The ideal applicant will have: - Minimum 5 years of experience in a Technical Support role - Subject matter expertise with Salesforce - Previous experience in the Telecommunication industry will be an advantage - Familiarity with cybersecurity practices - Experience in BI reporting and application management - Experience in system maintenance, patching, and upgrades on the customer’s servers and applications

Requirements:

You must be in New Zealand with the legal right to work.

How to Apply:

If you have the above skills and experience, and are available, please send your CV and cover letter to Ransirini.ekanayake@beyond.co.nz. Reference: 127462

About Beyond Recruitment:

Beyond Recruitment Technology, Transformation & Digital connects IT talent with IT opportunities. Visit www.beyond.co.nz for more roles and information.

Location:

Auckland Central

Benefits:

Attractive salary with benefits

Contact:

Send your resume and cover letter to Ransirini.ekanayake@beyond.co.nz