Technical Product Support Full-time Job

Join Our Team as a Technical Product Support Specialist

Are you a problem-solving wizard with excellent communication skills? Do you thrive in a team environment and have a passion for technology? If so, we are looking for someone like you to join our growing team at Ontempo!

Job Requirements:

• At least two years of experience in a customer-facing IT or Application Support role
• Experience with retail software and systems that connect stores to a warehouse or head office
• Proficiency in SQL and SSMS for database management
• Knowledge of Microsoft Windows, Active Directory environments, and network administration
• Strong logical reasoning and debugging skills
• Excellent time-management and organization skills
• Ability to multitask and communicate effectively with non-tech savvy individuals

Responsibilities of the Role:

• Provide technical support to customers regarding product-related questions and issues
• Troubleshoot and resolve client inquiries and technical problems
• Assist with software upgrades and deployments
• Utilize VPN, SQL, and other tools to diagnose and correct client issues
• Collaborate with developers and customers to address and resolve issues promptly

Why Join Ontempo?

Ontempo is a dynamic software company located in West Auckland, with a focus on providing retail infrastructure solutions to leading fashion brands in New Zealand. As part of our team, you will have the opportunity to work with cutting-edge technology, learn about the fashion retail industry, and grow both personally and professionally.

We offer a range of benefits, including health insurance, flexible working hours, and a supportive work environment. Additionally, there are opportunities for career advancement and learning on the job, making Ontempo an ideal place to develop your skills and expertise.

How to Apply:

If you are ready to take on this exciting challenge and be part of our team, please submit your resume and cover letter via the Seek portal or email our CEO, Pete Hall at pete@ontempo.co.nz. Don't forget to mention your strengths and areas where you may need support in your application.

Join us at Ontempo and embark on a rewarding journey in the world of technology and retail!

Full Driver’s License required, and applicants must have a valid work visa for NZ.