Service Desk Analyst Contract Job

Join Our Team as a Service Desk Analyst for Health New Zealand

Overview:

We are currently seeking a Service Desk Analyst to join Health New Zealand on a 3-month contract basis. As a key member of our team, you will be providing Level 1 IT support and ensuring the smooth operation of our IT systems. Excellent communication skills and troubleshooting abilities are a must for this role.

About Health New Zealand:

Health New Zealand – Te Whatu Ora oversees all health services in the country, including hospital and specialist services, as well as primary and community care. As part of our Data & Digital team, you will play a crucial role in transforming the health sector and supporting the northern region of Te Whatu Ora.

Role and Responsibilities:

• Provide customer-focused IT support services across New Zealand.
• Collaborate with stakeholders to resolve client queries efficiently.
• Ensure adherence to ITIL framework and service level agreements.

Skills and Experience:

The ideal candidate for this role should have:

• Prior experience in IT customer service or contact center environment.
• Familiarity with Level 1 IT support and ITIL best practices.
• Strong communication and administrative skills with a tech-savvy mindset.
• Ability to prioritize tasks, multitask, and pay attention to detail in a fast-paced environment.
• Certifications in Microsoft product support and IT education are advantageous.

What We Offer:

At Health New Zealand, we value our team members and offer:

• A rewarding work environment focused on professional and efficient services.
• Supportive team with a wealth of expertise to assist you.
• Well-being initiatives and events to promote a healthy work-life balance.

How to Apply:

If you are passionate about healthcare and IT support, we encourage you to apply for this exciting opportunity. To submit your application, send your resume and cover letter to vacancies@healthalliance.co.nz. Only candidates eligible to work in New Zealand will be considered.

Application Deadline:

Wednesday, 10th April 2024

Don't hesitate to apply even if you don't meet all the criteria. We welcome diverse perspectives and are eager to hear from enthusiastic individuals willing to learn and grow with us.