Service Desk Analyst Contract Job

Join Our Team as a Service Desk Analyst

About Health New Zealand

Health New Zealand – Te Whatu Ora manages all health services, including hospital and specialist services, and primary and community care. This organization plays a crucial role in planning and delivering healthcare services consistently across the country. As part of the Data & Digital team, you can be involved in the transformation of health services in the northern region of Te Whatu Ora.

Role Overview

We are looking for a dedicated Service Desk Analyst to join our team on a Fixed Term contract until January 2025. As a customer-focused individual, you will play a vital role in delivering services across New Zealand. Your responsibilities will include resolving client queries, providing excellent customer service, and collaborating with various stakeholders.

Skills & Experience Required

To excel in this role, you should have:

• Experience working in an IT-related customer service environment
• Prior Level 1 IT support experience and knowledge of the ITIL framework
• Strong communication and administrative skills
• Ability to multitask, prioritize, and manage time effectively
• Certifications in Microsoft product support and diploma-level IT education (preferred)

What We Offer

Working in the healthcare sector is rewarding, and we are passionate about delivering professional and efficient services. By joining our team, you can expect:

• A supportive team environment
• Well-being events and initiatives
• Opportunities for learning and growth
• Diversity and inclusion

How to Apply

If you are enthusiastic about joining our team and contributing to the healthcare industry, please submit your application online. Even if you don't meet all the experience requirements, we encourage you to apply if you are eager to learn and grow in this role.

To apply, send your resume and cover letter to vacancies@healthalliance.co.nz.

Note: Only candidates with the right to work in New Zealand will be considered for this position.

Applications Close: Friday 19 April 2024