Service Desk Engineer Full-time Job

Key points:

- Exciting career and training opportunities - Salary: $60,000 - 70,000 + above market benefits - Central CBD Location - Office based type of role

Job responsibilities:

- Handle and resolve Level 1 and Level 2 incidents, service requests, and ITSM tasks - Maintain accurate IT asset records and configurations - Escalate complex issues to relevant team members while ensuring timely updates - Manage relationships with IT vendors and coordinate repairs/maintenance - Create and update knowledge base articles and process templates - Support governance audits, compliance checks, and project success - Stay informed about emerging IT trends and contribute to process improvements

Job requirements:

- Tertiary-level certification or diploma in IT (or equivalent experience) - 1-2 years of practical helpdesk experience with strong customer service skills - Proficiency in Microsoft applications, Entra ID, access management tools, cloud technologies, and ITIL practices - Hands-on knowledge of hardware, software, and relevant call-tracking tools

Qualifications:

- Tertiary-level certification or diploma in IT (or equivalent experience)

Skills:

- Strong customer service skills - Proficiency in Microsoft applications, Entra ID, access management tools, cloud technologies, and ITIL practices - Hands-on knowledge of hardware, software, and relevant call-tracking tools

Benefits:

- Exciting career and training opportunities - Salary: $60,000 - 70,000 + above market benefits - Central CBD Location - Office based type of role

How to apply:

Send your resume and cover letter to miguel@consult.co.nz