Service Desk Engineer Full-time Job

Key points

Exciting career and training opportunities

Salary: $60,000 - 70,000 + above market benefits

Central CBD Location - Office based type of role

Job responsibilities

• Handle and resolve Level 1 and Level 2 incidents, service requests, and ITSM tasks
• Maintain accurate IT asset records and configurations
• Escalate complex issues to relevant team members while ensuring timely updates
• Track and document progress and provide update to users; resolving in a timely manner and documenting the resolution in the ITSM system
• Create and update knowledge base articles and process templates
• Support governance audits, compliance checks, and project success
• Stay informed about emerging IT trends and contribute to process improvements

Job requirements

• Tertiary-level certification or diploma in IT (or equivalent experience)
• 1-2 years of practical helpdesk experience with strong customer service skills
• Proficiency in Microsoft applications, Entra ID, access management tools, cloud technologies, and ITIL practices
• Hands-on knowledge of hardware, software, and relevant call-tracking tools

Qualifications

• Tertiary-level certification or diploma in IT (or equivalent experience)

Skills

• Strong customer service skills
• Proficiency in Microsoft applications, Entra ID, access management tools, cloud technologies, and ITIL practices
• Hands-on knowledge of hardware, software, and relevant call-tracking tools

Benefits

Exciting career and training opportunities

Salary: $60,000 - 70,000 + above market benefits

Central CBD Location - Office based type of role

How to apply

Send your resume and cover letter to miguel@consult.co.nz