Technical Resolution Agent Full-time Job

Key points

- Permanent, full-time position - Great Parental Leave Policy - New modern office spaces - Technical Resolution Agent position at Ricoh - Opportunity to provide exceptional support to business customers

Job requirements

- Provide exceptional customer service - Troubleshoot product issues - Support various customer service channels - Enhance customer satisfaction - Promote additional Ricoh products - Competently manage customer complaints - Identify hardware and software faults - Increase first contact resolution - Process orders for Ricoh office product consumables - Provide customer education on ordering process

Qualifications

- Entry-level Technical Resolution Agent - Customer service and communication skills - Certifications like CompTIA A+, N+ - Hands-on experience troubleshooting technical issues - Basic understanding of networking, TCP/IP, and operating systems - Previous call center experience - Proficient with computing tools, including MS Office and the internet

Skills

- Excellent grasp of English, written and verbal - Technical aptitude - Ability to explain solutions clearly - Proficiency in troubleshooting - Proficiency in managing customer inquiries and complaints

Benefits

- Incentives, team celebrations, and awards - Hybrid working available - Bonus scheme - Recognition for the work done - Equal opportunities employer

How to apply

Send your resume and cover letter to kbellerby@ricoh.co.nz.