Tech Support, Computer Networking Specialist (Entry-Mid Level) Full-time Job

Join Our Team as a Technical Support Specialist at SnapperNet, Albany

Are you a tech-savvy problem solver with a passion for computer networks and customer support? Look no further! SnapperNet is seeking a dedicated individual to join our team in Albany as a Technical Support Specialist.

At SnapperNet, we are not just an ordinary IT distribution company; we are a family of tech enthusiasts dedicated to providing top-notch data communication products. As a New Zealand-owned and operated business, we prioritize service and technical support to set ourselves apart in the industry.

Role Overview:

As a Tech Support Specialist at SnapperNet, you will play a crucial role in providing technical support to our customers, assisting with configuring and troubleshooting our data communications and networking products. This position is perfect for individuals with field experience in computer networks, strong office administration skills, and a commitment to delivering exceptional customer service.

Key Responsibilities:

• Provide technical support to IT systems integrators for product configuration.
• Troubleshoot and resolve issues related to data communications and networking.
• Maintain up-to-date knowledge of product range and industry trends.
• Deliver excellent customer support to ensure client satisfaction.
• Collaborate with sales and technical teams to provide comprehensive client support.

Qualifications:

• Tertiary qualification in IT or relevant field experience.
• Strong communication skills and customer-oriented mindset.
• Proven problem-solving abilities and attention to detail.
• Proficiency in office administration tasks and relevant software.

What's Needed?

• Experience in technical support or as a Field/Network Engineer.
• Hands-on experience with networking products.
• Natural problem-solving abilities and a sense of humour.

Why Join Us?

• Be part of a dynamic and supportive team environment.
• Work with leading data communications and networking brands.
• Opportunities for career growth and development.
• Competitive salary and benefits package.

How to Apply:

If you are ready to elevate your IT career and contribute significantly in the tech support field, we encourage you to apply. Please send your resume and cover letter to hr@snappernet.co.nz and showcase your relevant experience and qualifications that make you the ideal fit for this role.

Join us at SnapperNet and become part of a company that values expertise, customer satisfaction, and teamwork. Take the next step in your career and help us drive success for our clients and our business. Apply today!

Location:

Albany, Auckland

Send your resume and cover letter to hr@snappernet.co.nz