Join RNZ as a Support Team Leader

Location: Auckland CBD

Application Deadline: Sunday, 31st March 2024

Job Description:

RNZ, New Zealand's award-winning public media company, is looking for a Support Team Leader to enable staff to deliver trusted content and shape the future of our technology journey. Join us in strengthening Aotearoa and the Pacific through informative, challenging, and entertaining content.

Key Responsibilities:

• Provide timely support to RNZ staff for efficient content delivery
• Uplift support function to be customer-centric and efficient
• Collaborate with the technology team to train users on systems
• Ensure IT systems align with RNZ strategic goals
• Lead and develop the support team

Requirements:

• MCSE or other IT qualifications preferred
• Experience with Microsoft 365, Linux, and Mac environments
• Prior experience leading 24/7 support in a complex environment
• Ability to provide timely solutions to challenges
• Media/broadcast industry experience is a plus

What We Offer:

• Opportunity to make an impact during a transformational period
• Friendly and inclusive work environment
• Competitive salary and KiwiSaver contribution
• Additional leave provisions and wellbeing support
• Company discounts and benefits

Our Culture:

At RNZ, we foster an inclusive culture where people can do their best work. Join us in living by our values: Be Bold, Better Every Day, and Extend Manaakitanga.

Application:

If you are ready to shape the future of RNZ, send your resume and cover letter to jobs@rnz.co.nz. For more details, visit our careers site.

If you have any questions, reach out to our recruitment team at jobs@rnz.co.nz. We value diversity and Equal Employment Opportunity principles.