VOC Programme Implementation Specialist Full-time Job

Job Description Optimization

Join Us in Creating a Better Tax System for New Zealanders

If you are a detail-oriented individual with a passion for customer insights, we have an exciting opportunity for you! We are looking for a Voice of the Customer (VOC) Programme Implementation Specialist to join our team and play a crucial role in managing our VOC programme using Qualtrics. Your main responsibilities will include configuring surveys, automating processes, analyzing data, and ensuring the accuracy and reliability of insights gathered.

Your Key Responsibilities

• Customize and configure Qualtrics surveys and dashboards
• Implement automation processes using internal data triggers
• Validate data using SQL for accuracy
• Develop and maintain data collection processes
• Conduct data quality checks and troubleshoot issues
• Stay updated on industry best practices
• Document processes and findings for transparency

Skills and Requirements

To excel in this role, you should have:

• Bachelor's degree in Business, Statistics, or Data Science
• 3+ years of experience with Qualtrics or similar survey platforms
• Proficiency in SQL for data validation
• Strong communication and critical thinking skills
• Detail-oriented mindset with a focus on accuracy
• Ability to work independently and prioritize tasks effectively
• Knowledge of tax or accounting principles (a plus)

About Customer Voice and Measurement Domain

The Customer Voice and Measurement domain at IR focuses on evaluating, measuring, and monitoring customer performance and perceptions over time. We aim to understand how well our policies, products, and services align with the needs of our diverse customers. By translating insights into compelling stories, we bridge the gap between our people and customer needs.

Apply Now

If you are ready to contribute to shaping a better tax system for New Zealanders, apply now by sending your resume and cover letter to marco.van-hofwegen@ird.govt.nz. Applications close on Wednesday, 22 May 2024.

For more information about the role or the team, feel free to contact marco.van-hofwegen@ird.govt.nz.