Wellbeing Advisor Full-time Job

Our client is located in the beautiful South East suburbs near the sea. Enjoy a leisurely walk on the beach during lunch or grab a coffee at one of the many cafes within walking distance of the office. This mental health and wellbeing counseling support business caters to businesses across New Zealand, making a positive impact on everyday lives. Due to significant growth, we are seeking a full-time Wellbeing Advisor to join the first responder team, handling all incoming calls from customers and clients. While this role starts as a temporary assignment, it is highly likely to transition into a permanent position as our client portfolio expands.

This position offers the opportunity to work in a close-knit team that values mutual support and is genuinely passionate about promoting wellbeing. The job responsibilities include triaging incoming calls as part of the first responder team, assisting customers in need, coordinating with clinicians to provide appropriate support, managing paperwork and documentation, and responding promptly to critical incidents.

Key Benefits:

• Option for a work-from-home day once training is completed
• Supportive counseling services
• Positive office environment with a small and caring team
• Free parking available near the office
• Low staff turnover and opportunities for growth

We are looking for candidates who possess the following qualities:

• Ability to remain calm and collected during high-emotion calls
• Genuine passion for providing wellbeing services
• Strong communication skills, including building rapport and offering empathy
• Professional telephone etiquette
• Organized, proactive, and solution-oriented mindset

If you have volunteered for a support line and are interested in turning this experience into a full-time role, this opportunity may be ideal for you. Whether you have a background in Lifeline, EAP services, St Johns, social services, or similar organizations dedicated to supporting individuals in need, we encourage you to submit your expression of interest to Linda@LDRecruit.co.nz. Location: Howick, Auckland. Please send your resume and cover letter to Linda@LDRecruit.co.nz if you are interested in this position.