Commercial Services Resolution Coordinator Full-time Job

About Fair Way's Commercial Group

Fair Way's Commercial group is expanding, offering a range of exciting opportunities for individuals interested in joining a team of dedicated dispute resolution specialists. If you possess knowledge in dispute resolution and have a strong desire to support individuals in conflict resolution across various sectors, this may be the perfect role for you.

Why Join Fair Way?

• Leaders in the field of dispute resolution
• Opportunity to enhance existing knowledge
• Potential for professional growth
• Job satisfaction from making a positive impact
• Exposure to diverse industries including financial, telecommunication, education, workplace, employment, and construction sectors

Responsibilities

• Proactively monitor and manage cases via phone and email
• Facilitate early dispute resolution in a professional manner
• Provide exceptional service to customers and stakeholders
• Deliver clear and effective communication
• Ensure timely and accurate action on requests
• Identify and mitigate health, safety, or privacy risks
• Promote integrated service delivery across Fair Way

Qualifications and Skills

• Interest or understanding of dispute resolution processes
• Experience in a customer service environment
• Strong case management and administration skills
• Excellent time management and organizational abilities
• Effective communication and active listening skills
• Empathy, resilience, and strong customer service orientation

Salary and Benefits

The starting salary for this role ranges from $70,000 to $75,000, depending on skills and experience. As part of the Fair Way team, you will have the opportunity to connect with colleagues in Auckland, Christchurch, and Wellington offices. In addition, you can enjoy perks such as insurance options, flexible working arrangements, and more.

How to Apply

To apply for this position, please send your CV and a cover letter to recruitment@fairwayresolution.com. Applications close on Monday, July 29, 2024, at 5 pm.

For more details, you can visit www.fairwayresolution.com