Customer Care - Case Coordinator Full-time Job

Key points:

- Customer Care Case Coordinator role at Auckland Transport - Fixed-term position - Work in a modern waterfront-based office in Auckland CBD - Opportunity to be part of transforming Auckland's transport system - Collaborative and supportive team environment

Job requirements:

- Ability to interpret technical information and convey it appropriately - Work across different levels of the organization - Proficiency in MS Office applications - Strong written and verbal communication skills - Familiarity with Transport policies and procedures - Comfortable establishing internal and external relationships - Liaise with senior managers and executives at AT

Job responsibilities:

- Coordinate VIP correspondence and escalated complaint management - Manage some HOP tasks - Assess and respond to customer feedback - Work collaboratively with team members and stakeholders - Alert/escalate trending information to manage AT's reputation

Qualifications:

- Not specified in the job description

Skills:

- Strong organizational skills - Problem-solving abilities - Excellent communication skills - Ability to prioritize work effectively - Customer service expertise - Critical thinking - Ability to tell a good story and engage with others

Benefits:

- Professional development and training opportunities - Leadership and accountability growth - Paid parental and partner leave - Study assistance - Health and Wellbeing benefits - Professional memberships - Participation in AT Connect groups

How to apply:

- Send your resume and cover letter to steve.kahi@at.govt.nz - Contact Steve for further information or questions at steve.kahi@at.govt.nz