Customer Service Manager Full-time Job

Overview

The Customer Service Manager position at a top global freight forwarding company in Wellington offers an exciting opportunity for career growth and development. The successful candidate will lead a team of four individuals, focusing on enhancing customer service, building relationships, and driving team excellence.

About the Company

The company is a well-established global freight forwarder with a strong presence in the New Zealand market. They are seeking a Customer Service Manager for their Wellington branch, providing a chance for professional advancement within the organization.

Responsibilities

• Lead a team of four in the Wellington office
• Manage customer needs and enhance service delivery
• Collaborate with Sales and Operations for excellent customer service
• Act as the primary escalation point for issue resolution
• Identify upselling opportunities and guide customers through the freight forwarding process
• Build and maintain relationships with internal and external stakeholders

Requirements

• Minimum 5 years of experience in international freight forwarding in New Zealand
• Comprehensive knowledge of sea freight and airfreight processes
• Proven leadership skills with a passion for motivating and developing teams
• Strong problem-solving abilities and ability to remain calm under pressure
• Excellent written and verbal communication skills
• Effective time management skills and ability to meet deadlines
• Interpersonal skills to engage positively with various stakeholders
• Tech-savvy with proficiency in MS Office, especially Excel for reporting tasks

Benefits

The successful candidate will join a dynamic and driven team in Wellington focused on continuous improvement and growth. Benefits include a competitive salary, bonus potential, fully subsidised health insurance for the employee and their family, flexible work arrangements, learning and development opportunities, and more.

Contact Information

For more information or a confidential discussion, please contact Sarah Kennedy at 021 534 790 or email sarahk@huntercampbell.co.nz. To apply, send your resume and cover letter to the provided email address.