Customer Service Officer (L1) - Āpiha Ratonga Kiritaki Full-time Job

Introduction

Are you looking to join a fast-paced and inclusive environment where your communication skills shine? If so, the Customer Service Officer role at IR might be the perfect fit for you. This blog post-style job description will provide you with insights into the role's responsibilities, the type of candidates they are looking for, and the benefits you can expect.

Role Overview - He aha te mahi?

As a Customer Service Officer at IR, you will play a crucial frontline role in the organization. Beyond just tax collection, IR funds and delivers programs that support and care for the people of New Zealand. Your main responsibilities will include being the primary point of contact for a diverse group of customers, assisting them in meeting their obligations, and ensuring a positive customer experience.

Responsibilities

- Responding to various customer communications such as emails and online queries - Contacting customers through different channels and providing assistance - Understanding customer circumstances and guiding them towards the right solutions - Conducting research and making informed decisions to support customers effectively

Qualifications and Skills - E hiahia ana koe ki te mahi tahi?

IR is seeking individuals who are passionate, eager learners, and dedicated to their work. Whether you are starting your career or looking to progress further, if you have excellent communication skills, problem-solving abilities, adaptability to changes, resilience, and a customer-centric mindset, this role could be a great match for you.

What's in it for YOU? - He aha ngā painga Mōu?

Joining IR as a Customer Service Officer offers you a supportive team environment and ample opportunities for personal and professional growth. With a well-structured training program, you will gain a deep understanding of tax and social policy products. The standard working hours are 75 hours 50 minutes per fortnight, providing work-life balance, and the salary for this position is $59,560 per annum.

How to Apply

If this opportunity excites you, apply online by submitting your CV and a Cover Letter addressing the role requirements. For any specific queries, you can reach out to CCSCareers@ird.govt.nz. Keep in mind that IR follows a rolling recruitment process, and roles may be filled before the closing date. Please note that this position does not meet the criteria for an Accredited Employer Work Visa application.

Closing Note

Ready to embark on a fulfilling career journey with IR in Takapuna, Auckland? Don't miss out on this chance to put your customer service skills to work in a dynamic and rewarding environment. Send your application to CCSCareers@ird.govt.nz and take the first step towards a new chapter in your career.