Customer Service Officer (L1) Full-time Job

Join Our Team as a Customer Service Officer in Manukau, Auckland

Role Overview

Are you someone who is passionate about delivering exceptional customer service? The Inland Revenue (IR) is looking for a Customer Service Officer to join our team in the Manukau office. As a vital part of our business, you will play a crucial role in supporting and caring for the people of New Zealand beyond just collecting taxes. Your main responsibilities will include being the first point of contact for a diverse group of customers, responding to inquiries via phone, email, and online channels, and ensuring compliance with obligations.

What We're Looking For

We are seeking individuals who are enthusiastic, eager to learn, and dedicated to their work. Whether you are embarking on a new career path or returning to the workforce, all are welcome to apply. Ideal candidates will have excellent communication skills, problem-solving abilities, resilience, digital proficiency, comfort with numbers, and a customer-centric mindset.

Benefits of Joining Us

When you join our team, you can expect a supportive work environment with ample opportunities for growth and development. Whether you wish to progress within the Customer Service Officer role or explore other areas within the business, we provide comprehensive training to equip you with the necessary knowledge of tax and social policy products. The standard working hours are 75 hours and 50 minutes per fortnight, offering flexibility between 8 am and 6.15 pm, Monday to Friday. The annual salary for this position is $59,560.

How to Apply

To apply for the Customer Service Officer position, please submit your application online, including your CV and a cover letter detailing how you meet the role requirements. For further inquiries, please contact us at CCSCareers@ird.govt.nz. Kindly note that applications will be reviewed on a rolling basis, and the recruitment process may close before the specified deadline.

Don't miss this opportunity to be part of our dynamic team and make a difference in the lives of New Zealanders. Apply today and take the first step towards a rewarding career at IR!

Contact Information

Location: Manukau Auckland
Salary: $59,560 per annum
Email: CCSCareers@ird.govt.nz