Customer Enquiries Assistant Full-time Job

Position: Customer Enquiries Assistant at Inland Revenue

About Inland Revenue

Inland Revenue is a crucial part of New Zealand's government structure, responsible for collecting the majority of the revenue needed to fund various social and economic programs. The organization offers a supportive and inclusive environment, providing ample opportunities for personal and professional growth.

Job Description

The Customer Enquiries Assistant role at Inland Revenue is a fixed-term, part-time opportunity for 12 months. The primary goal of the role is to ensure customers receive exceptional service while delivering accurate advice and information in a timely manner. The position involves interacting with individual customers and tax agents through various channels, including email and outbound calls.

Requirements

• Excellent communication skills
• Problem-solving abilities
• Resilience
• Digital literacy
• Comfort with numbers
• Customer-centric mindset

What You'll Gain

As a Customer Enquiries Assistant, you will have the opportunity to work in a supportive team environment and receive comprehensive training in tax and social policy products. The part-time position requires a commitment of 20 to 35 hours per week, with flexible hours between 7.30am and 8.30pm, Monday to Friday. The starting salary for this role is $57,985 per annum.

Application Details

If you are passionate, eager to learn, and dedicated to providing excellent service, apply online by submitting your CV and Cover Letter by 5pm on Thursday, 23 May 2024. Due to the rolling recruitment process, the advertisement may close earlier. Feel free to reach out to CCSCareers@ird.govt.nz for any specific queries.

Contact Information

For further inquiries or assistance, please email CCSCareers@ird.govt.nz. Inland Revenue encourages diversity, inclusion, and flexible working arrangements to support the needs of their employees and business.