Customer Service Full-time Job

Key points

• Flexible hours
• Supportive team
• Varied role

Job responsibilities

• Be the first point of contact for New Zealand customers via phone and email
• Process sales orders and quotes accurately
• Handle service requests and allocate to the correct service agents
• Provide stock availability and product information to customers
• Update and maintain records in Pronto CRM
• Work closely with the sales team for positive sales outcomes
• Perform general office and administrative duties

Qualifications

• Experience in customer service, administration, or hospitality
• Strong computer skills in Outlook, Word, and Excel

Skills

• Highly organized with excellent time management
• Outstanding communication and interpersonal skills
• Proactive, motivated, and comfortable in a fast-paced environment
• Experience with Pronto is a plus

Benefits

• Flexible, part-time hours (approx. 20 hours/week)
• Collaborative and supportive team environment
• Opportunities for skill development and growth

How to apply

If you are interested in this role, please send your CV and a cover letter to Craig Roberts at croberts@fsm-pl.co.nz. Attention to detail is crucial.