Customer Support Administrator Full-time Job

Key points:

- Leading health and safety software provider - Customer Support Analyst position - Resolving technical issues and providing product support - Competitive salary and benefits package

Job requirements:

- Previous experience in customer support, preferably in software or technology - Strong communication and problem-solving skills - Familiarity with health and safety practices (a plus) - Video editing skills for creating tutorials - Proficiency in CRM systems and customer support software

Job responsibilities:

- Respond to customer inquiries and provide solutions - Troubleshoot software issues and guide customers - Document and escalate complex issues - Provide product training and support - Collaborate with internal teams for product improvements - Stay updated on industry trends and software updates - Manage user guide by updating training articles

Qualifications:

- Previous experience in customer support - Strong communication and problem-solving skills - Familiarity with health and safety practices (a plus)

Skills:

- Video editing skills - Proficiency in CRM systems and customer support software

Benefits:

- Competitive salary and benefits package - Opportunities for professional growth - Collaborative and supportive team environment - Hybrid working environment

How to apply:

- Submit resume and cover letter to theresa.harper@sitesoft.com