Passenger Services Agent - Baggage Tracing Unit Full-time Job

Who is Menzies Aviation?

Menzies Aviation is a global third-party provider of aircraft ground handling services. With a history dating back to 1833, the company has evolved into a critical partner in the aviation industry, offering a range of services including Baggage Services, Flight Operations, Cargo services, Aircraft cleaning, and Passenger Services. Operating at over 250 locations in more than 60 hours, across six continents, Menzies Aviation prides itself on a commitment to People, Passion, and Pride.

Join the Baggage Tracing Unit Team as an Agent

The Baggage Tracing Unit at Menzies Aviation plays a vital role in handling incoming customer phone inquiries, lost and found baggage tracing, and special handling for customer airlines. The role involves various tasks such as attending to passenger calls/emails, coordinating with the ramp team and customers, and handling special property matters. The successful applicant for this position will have excellent communication skills, the ability to multitask in a fast-paced environment, and a strong focus on providing exceptional customer service.

Requirements for the Role

The ideal candidate for the Baggage Tracing Unit Agent position at Menzies Aviation must meet the following criteria:

• A current NZ Full Driver's License or Restricted License
• Legal right to work in New Zealand
• Availability for a 24/7 rotating roster, including weekends and public holidays
• Positive working style with excellent people skills
• Focus on safety, quality, and customer service
• Hands-on proactive approach to problem-solving
• Ability to plan and prioritize effectively

Application Process and Benefits

Applicants for this position will need to pass a Ministry of Justice check and pre-employment medical assessment, including drug and alcohol testing. In return, Menzies Aviation offers competitive wages, opportunities for ongoing permanent work, and a dynamic and supportive work environment. To apply for the Baggage Tracing Unit Agent role, interested candidates can send their resume and cover letter to recruitment.akl@menziesaviation.com.

Conclusion

If you are a customer-focused individual with strong communication skills and a passion for the aviation industry, this could be the perfect opportunity for you to join a reputable global company like Menzies Aviation. Take the first step towards a rewarding career by applying for the Baggage Tracing Unit Agent position today!