Contact Centre Team Lead Full-time Job

Introduction

An exciting opportunity has arisen for a talented leader to join Smartpay, a company specializing in innovative payment solutions for customers in New Zealand and Australia. This role involves managing the contact centre function and playing a key role in maintaining team morale and performance.

About Smartpay

Smartpay is a leading company that designs, develops, and implements cutting-edge payment solutions for a wide range of clients. With a focus on retail, business payments, and transactional processing, Smartpay aims to provide advanced and efficient payment solutions to its customers.

About the Role

In this role, you will work closely with another leader to oversee the contact centre function. Your responsibilities will include driving team morale, ensuring peak performance, and fostering a supportive and productive environment. You will be instrumental in implementing innovative reward and recognition programs to celebrate individual and collective successes. This position is based in the vibrant North Shore location and requires availability outside of regular business hours.

About You

The ideal candidate will have strong leadership experience in a call centre or technical helpdesk environment. You should possess excellent problem-solving skills and be able to make sound judgement calls to support your team effectively. Experience in mentoring team members for continuous development is highly valued.

Apply Now!

To learn more about this exciting opportunity, reach out to Miria at miria@tribegroup.com for a confidential chat. To be eligible for this role, you must be a New Zealand citizen, resident, or hold a valid work visa.

Send your resume and cover letter to apply for this role with a competitive salary of $80,000.