Sales & Customer Experience Manager Full-time Job

About IKEA

At IKEA, work is more than just a job. It's about creating a positive impact and a better everyday life for all New Zealanders. The company's values, including togetherness, cost-consciousness, improvement, and simplicity, guide everything they do, creating a strong and unique culture.

Position Overview: Sales & Customer Experience Manager

As the Sales & Customer Experience Manager for IKEA Sylvia Park in New Zealand, you will play a crucial role in engaging, inspiring, and uniting the team to prioritize the omnichannel shopping experience and customer satisfaction. Your responsibilities will include leading the Sales & Customer Experience team, driving exceptional shopping experiences, and ensuring customer satisfaction and sales profitability across all touchpoints.

Qualifications and Responsibilities

• Minimum 5 years' experience as a Sales Manager or equivalent in a large retail business
• Experience in leading commercial action plans, maximizing sales, and ensuring long-term profitability in an omnichannel retail environment
• Strong financial acumen with the ability to work with goals, KPIs, and costs
• Proven track record of delivering a customer-first culture and mindset in a retail landscape
• Ability to analyze market potential, collaborate with stakeholders, and ensure optimal market performance
• Utilization of consumer and customer insights to improve conversion rates and customer satisfaction
• Skills in coaching, developing teams, and fostering a high-performance culture
• Experience in integrating equality, diversity, and inclusion practices within an organization

Why Join IKEA

If you are an experienced senior leader with a passion for home furnishings, a drive for extraordinary growth, and a commitment to creating an engaging and inclusive work environment, IKEA Sylvia Park may be the perfect fit for you. This role offers the opportunity to lead a talented team and make a significant impact on the customer experience and business growth.

Application Details

This full-time, permanent role is located in Mount Wellington, Auckland. For further information and to apply, please contact Gemma Bonnici at gemma.bonnici@ingka.ikea.com. You can also send your resume and cover letter directly to the same email address.